We like to do things spur the moment, so last night when Justin, Jon, and I were talking we decided it was time to hire another person to help with our support. The team we have now is great, but we’ve grown to the point where we need a more organized approached, and more man -err- woman power?
So we hired Janelle and it’s pretty exciting. Larry was promoted to Head of Customer Service where he will oversee the support team and Janelle will most likely be helping with Trck.me and RocketResponder more than anything else (she has over 500 subscribers to her blog afterall).
We think this new approach will help us service our customers faster, and better. Janelle brings a skill set to the table which will help us support certain areas faster, and it will allow the rest of the team members to focus on specific areas too.
So it’s official.. WELCOME TO THE TEAM!